CTCOLLAB Bridge Part 2: Troubleshooting Cisco IP Telephony & Video is a three-day course that teaches you how to troubleshoot Cisco Unified Communications Manager, Cisco TelePresence Video Communication Server Control (VCS-C), and Cisco Expressway series in a multi-site voice and video network. The course covers troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.