<p>All scheduled dates listed are Guaranteed To Run!</p><p>Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.</p><p>The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.</p><p>Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.</p><p>The authorized Cisco content is v8, but Sunset Learning Institute is using v10.5 of CUCM in our labs and we discuss differences in the versions during class.</p><p class="subtxtbold">Audience:</p>The primary audiences for this course are:</p><p>Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, and Helpdesk support staff</p><p>The secondary audience includes:</p><ul><li>Learners looking to gain a technical overview of Cisco Unified Communications Manager</li><li>Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and</li><li> Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)</li><li>Introduction to Cisco Unity Connection for Network Engineering Staff Personnel</li></u...
